Transfers & Partial Refunds

We understand that life happens!

Whether you have withdrawn from a course and plan to retake it, or if you’re looking to improve your grade by retaking the course, we have options available for transfers and partial refunds to accommodate your needs. Read on for more details about our transfer and refund policy.

Transferring Your Semester Plan:

We recommend this option if you’ve withdrawn from the course and plan to retake it, or if you're aiming to improve your grade by retaking the course. Every Semester Plan purchase includes a one-time discounted reenrollment for those who choose to retake the course. By transferring your semester plan and paying the reactivation fee, you will:

Receive fresh, updated packets tailored to the semester you’re retaking.

Regain access to the Semester Plan videos for the duration of your retake.

Regain access to Office Hours and discussion boards for continued support.

If you’ve withdrawn from a course and plan to retake it, the deadline to request a transfer is one week after the university’s official withdrawal deadline. Any requests submitted after this deadline cannot be honored.

If you’re retaking the course to improve your grade, the transfer request must be submitted within 1 year of the course’s initial completion.
Requests made after this deadline cannot be honored.

Click the button below to submit your request. 

Partial Refund Options:

We strive to provide high-quality tutoring and a positive learning experience. However, we understand that sometimes plans change or expectations differ. To ensure fairness and transparency, we offer the following refund structure:
  • Full refund: Available within 48 hours of purchase, provided any materials or resources shared are returned in full.

  • 50% refund: Available for requests made between 3 and 14 days after purchase.

  • No refunds: After 14 days, refunds are no longer available.
Partial refunds can be requested for any reason within the applicable time frames. Each request will be reviewed individually, and we aim to handle all cases with care and consideration.

Click the button below to submit your request.